We offer a 15 day return on all brand new, unused and undamaged products when accompanied bv a receipt and in original packaging. Used items may not be returned. A restocking fee of 15% is charged on all returned merchandise. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). Please be aware that the customer is responsible for return shipping costs, and arranging shipment of returned items.
If you need to return an item, simply email us at firstname.lastname@example.org. Request a return authorization, and be sure to include your order number. Please do not phone-in a return request. After we receive your return request via email, we’ll send you an email with detailed instructions for your return. After we receive your returned item(s), we will notify you via e-mail of your refund once we’ve received and processed the returned item.
After submitting an item for refund, you can expect to receive your refund within four weeks after you submit a return request, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You, the customer, are responsible for return shipping costs. We recommend using UPS ground.
Returns from Hawaii, Alaska, Puerto Rico & U.S. Territories
As stated in our return policy, the customer will be charged a 15% restocking fee and is responsible for the cost of shipping any returned items back to our store in Long Beach, California. Items must arrive in brand new, saleable condition at our warehouse before and credit will be issued. Please consider getting insurance on the package — if it arrives damaged or does not arrive at all, we will not issue credit.
All warranties are given by the product manufacturer, only. We accept no responsibility or liability, expressed or otherwise for any manufacturer’s warranty. If you have a warranty issue, you will deal directly with the manufacturer.